1. Information We Collect
We collect only what is necessary to process your order and provide customer support:
- Name and contact details (email, phone number)
- Shipping and billing address
- Order details and purchase history
- Communications you send us (email, contact form, SMS)
- Newsletter subscription email (only if you opt in)
We do not collect or store payment card data. All payment processing is handled securely by Stripe, which is PCI DSS Level 1 certified.
2. How We Use Your Information
Your information is used strictly to:
- Process and fulfill your orders
- Send order confirmations and delivery updates
- Respond to your inquiries and customer service requests
- Send newsletter emails (only if you subscribed)
- Comply with legal obligations
3. Third-Party Services
We use trusted third-party services to operate our business. These providers process data only as necessary to deliver their services:
- Payment processor — all card transactions are handled by a PCI DSS Level 1 certified provider. We never see or store your full card number.
- Hosting & infrastructure — our website is served through a cloud infrastructure provider. Server logs (IP address, browser type, pages visited, timestamps) may be collected automatically for security and performance purposes. This data is not used for advertising and is retained for a limited period. Your data may be processed on servers located in the United States.
We do not sell, rent, or share your personal data with any third party for marketing purposes.
4. Cookies
Our website may use essential cookies required for the site to function correctly (e.g., session and cart management). We do not use tracking or advertising cookies.
You can disable cookies in your browser settings, but this may affect the functionality of the site.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order records may be retained for up to 5 years for accounting and legal compliance purposes.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of newsletter communications at any time via the unsubscribe link
To exercise any of these rights, contact us at floridahome.fh@gmail.com.
7. Security
We implement reasonable technical and organizational measures to protect your personal information. Payment data is encrypted end-to-end and handled exclusively by Stripe. Despite our efforts, no method of transmission over the internet is 100% secure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. Continued use of the website after changes constitutes acceptance of the updated policy.